Returns, Refunds, Cancellations
Returns, Refunds, & Cancellations Policy
At Nagi K Sunglasses, we strive to provide high-quality products and a smooth shopping experience. However, due to the nature of our business, we do not accept returns, offer refunds, or process exchanges for non-defective items. Please review our policy carefully before making a purchase.
Returns & Exchanges
We generally do not accept returns or offer exchanges unless the merchandise is defective or damaged. If you receive a defective or damaged product, please notify us within 5 business days from the day you receive your order.
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How to report damage or defects:
If your item is damaged or defective, please email us immediately at nagikjeff@gmail.com with your order number and photos of the damaged or defective item. - Please do not send the item back without contacting us first. We will guide you through the process and determine if your order qualifies for a return or replacement.
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Return Approval:
Returns or exchanges are only approved for items that are damaged or defective upon arrival. We do not accept returns for buyer’s remorse or issues unrelated to product defects.
- Refunds
- We do not offer refunds for any reason, including but not limited to:
- Change of mind
- Incorrect sizing or color choice
- Items not received in the expected timeframe (please check your tracking for any delays)
- Refunds will only be considered in exceptional cases where we have made an error processing the order.
- Cancellations
- Due to the speed at which we process and ship orders, we do not accept cancellations once an order has been placed. Our team works quickly to prepare your order for shipment, and once your order is in the system, it cannot be canceled.
- Please double-check your order before confirming your purchase to ensure all details are correct. If you have any questions or concerns before ordering, don’t hesitate to contact us.
- Important Notes
- Defective or Damaged Items: If your item is defective or damaged, please contact us within 5 business days to begin the return or exchange process.
- Non-Defective Items: We cannot accept returns, exchanges, or refunds for items that are not defective or damaged.
- Order Issues: If you encounter any issues with your order, please reach out to us via email as soon as possible, and we will work with you to resolve the issue within the scope of our policy.
- Contact Us
- For any questions or concerns regarding returns, refunds, or cancellations, please contact us at:
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Email: nagikjeff@gmail.com
Phone:626-481-4372
Address: 401 S Los Angeles St, 8, Los Angeles CA 90013
- Thank you for shopping with Nagi K Sunglasses! We appreciate your understanding of our policy, which helps us maintain a smooth and efficient order processing system.