FAQ
Frequently Asked Questions (FAQ)
Q: How is the quality of the sunglasses you sell?
A: We take great pride in the quality of the products we offer. Each pair of sunglasses undergoes multiple quality control inspections to ensure that they meet our high standards. While quality may vary based on the specific product, we carefully source different styles made from a variety of materials, mechanisms, and manufacturers to provide a broad selection that suits a range of needs and budgets. Whether you’re looking for something affordable or premium, we have options to fit every customer.
Q: What is the minimum order requirement?
A: Our minimum order is 10 dozens. This allows us to offer wholesale pricing and deliver quality products in bulk.
Q: Are the sunglasses you sell legal to resell?
A: Yes, absolutely! We are the registered trademark owners of Jolie Rose and the King Logo, and all of our products are fully legal to resell. You can confidently offer our products to your customers, knowing they are compliant with trademark and resale laws.
Q: Do you offer custom sunglasses or glasses?
A: At this time, we do not offer custom-made sunglasses. All of our products are pre-manufactured and available for wholesale purchase in a variety of styles, colors, and designs.
Q: How fast do you ship orders?
A: All orders are processed and shipped within 1–3 business days. Delivery times may vary based on your location and the shipping method selected at checkout.
For domestic shipments, we partner with trusted carriers like UPS and USPS.
International shipping times depend on the carrier and service chosen. We work with a range of international and bulk shipping providers, including UCL, Magic Transport, and others.
For questions or special shipping inquiries, please contact us at nagikjeff@gmail.com.
Q: Can I cancel or modify my order after I’ve placed it?
A: Due to the speed at which we process orders, we do not accept cancellations or modifications once an order is placed. We recommend double-checking all order details before finalizing your purchase.
Q: Do you accept returns or exchanges?
A: We do not accept returns or exchanges unless the merchandise is defective or damaged upon arrival. If you receive a defective or damaged item, please contact us at nagikjeff@gmail.com within 5 business days of receiving your order, and we will guide you through the return or exchange process.
Please note: Defective item returns must be in their original packaging and condition. We cannot accept returns for defective items that have been used or altered.
Q: Can I choose a different shipping method?
A: Yes, you can select your preferred shipping method during checkout. While our standard shipping method is UPS Ground (which typically takes 3-5 business days for domestic orders), we offer other shipping options based on your location and needs.
Q: How do I know if my order is on the way?
A: Once your order has been processed and shipped, we will send you a tracking number via email. You can use this tracking number to follow your order’s progress through the shipping carrier.
Q: What payment methods do you accept?
A: We accept credit cards (Visa, MasterCard, American Express, Discover), and payments are processed in USD. Please note that if you're paying in a currency other than USD, your bank will handle the currency conversion.
Q: Do you ship internationally?
A: Yes, we do ship internationally! However, please note that international shipping times may vary based on customs and the destination country. You can expect international orders to take 11-21 business days for delivery.
Q: How can I contact you for more information?
A: If you have any additional questions or need assistance, feel free to contact us at:
Email: nagikjeff@gmail.com
Phone: 626-418-4372
Address: 401 S Los Angeles St, 8, Los Angeles CA 90013
Thank you for choosing Nagi K!
We are dedicated to offering top-quality eyewear at wholesale prices, and we’re here to help if you have any questions.